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PRIVACY POLICY
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CODE OF
CONDUCT
Regarding Use of Customer Information "Privacy Policy"
(to be published on our website) |
Customer privacy is important to Oman Arab Bank. This is why, as a
member of Arab Bank Group, we are committed to our Privacy Promise
as follows:
While information is the cornerstone of our ability to provide
superior service, our most important asset is our customers' trust.
Keeping customer information secure, and using it only as our
customers would like us to, is priority for all of us at OAB. Here,
then, is our promise to our customers:
1. We will safeguard, according to strict standards of security and
confidentiality, any information our customers share with us.
2. We will limit the collection and use of customer information to
the minimum we require to deliver superior service to our customers,
which includes advising our customers about our products, services
and other opportunities, and to administer our business.
3. We will permit only authorized employees, who are trained in the
proper handling of customer information, to have access to that
information. Employees who violate our Privacy Promise will be
subject to our normal disciplinary process.
4. We will not reveal customer information to any external
organization unless we have previously informed the customer in
disclosures or agreements, have been authorized by the customer, or
are required by law.
5. We will always maintain control over the confidentiality of our
customer information.
6. Whenever we hire other organizations to provide support services,
we will require them to conform to our privacy standards and to
allow us to audit them for compliance.
7. For purposes of credit reporting, verification and risk
management, we may exchange information about our customers with
reputable third parties.
8. We will not use or share-internally or externally-personally
identifiable medical information for any purpose other than the
underwriting or administration of a customer's policy, claim or
account, or as disclosed to the customer when the information is
collected, or to which the customer consents.
9. We will attempt to keep customer files complete, up to date, and
accurate. We will tell our customers how and where to conveniently
access their account information (except when we're prohibited by
law) and how to notify us about errors which we will promptly
correct.
We will continuously assess ourselves to ensure that customer
privacy is respected. We will conduct our business in a manner that
fulfils our promise. |
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